Warranty & Guarantee

Our Quality Promise

At THYORIOM, we are committed to providing electric and manual coffee machines that meet our standards for design, workmanship, materials, and overall product quality.

Before shipment, our coffee machines are inspected to help confirm that each product is in suitable condition for delivery. Because electric coffee makers, manual brewing equipment, grinders, glass carafes, water tanks, and other coffee machine components may require careful handling, we take reasonable care when preparing orders for shipment.

If an eligible product arrives damaged, defective, incomplete, or otherwise affected by a covered issue, our customer support team will assist you in reviewing the problem and determining the appropriate resolution under this warranty.


30-Day Limited Warranty Coverage

Most eligible coffee machines purchased from THYORIOM are covered by a 30-day limited warranty, beginning on the date the order is confirmed as delivered.

This warranty applies to qualifying electric and manual coffee machines and is intended to cover certain manufacturing, material, assembly, and workmanship defects.

Depending on the specific circumstances of an approved claim, the available resolution may include:

  • Replacement of the affected coffee machine or component.

  • A comparable replacement of similar type and value.

  • Store credit, where appropriate.

  • Repair support, where reasonably available.

  • A refund where applicable and permitted by law.

This warranty applies to covered defects and is not intended to cover ordinary wear, aging, accidental damage, or changes resulting from normal use.


Issues Covered by This Warranty

Manufacturing or Material Defects

This warranty may cover defects in materials, construction, assembly, or workmanship that become apparent during the applicable warranty period and are not caused by misuse, accidental damage, or improper handling.

Electrical or Functional Defects

For electric coffee machines, coverage may apply to qualifying manufacturing-related defects involving electrical components, power connections, switches, control buttons, displays, heating systems, or other functional components.

A reported issue will be assessed to determine whether it results from a covered defect rather than improper use, an external power supply issue, or another condition outside the scope of this warranty.

Brewing Mechanism or Component Problems

Coverage may apply where a brewing chamber, filter basket, water tank, carafe, grinder, seal, connector, or other component is defective upon arrival or fails during reasonable normal use due to a manufacturing-related issue.

Structural Problems

Eligible structural defects may include faulty connections, improperly assembled components, abnormal separation, or other structural weaknesses that are not caused by ordinary wear, misuse, or customer handling.

Damage Present at Delivery

Coffee machines that arrive broken, cracked, bent, visibly damaged, incomplete, or unusable as a result of shipping or handling may qualify for review under this warranty.


Situations Not Covered

This limited warranty does not generally apply to damage or deterioration caused by:

  • Normal wear and tear.

  • Surface scratches from regular use.

  • Natural aging of materials.

  • Improper handling or storage.

  • Incorrect cleaning or descaling methods.

  • Misuse or abuse.

  • Accidents.

  • Unauthorized repairs.

  • Unauthorized modifications.

  • Structural alterations made after delivery.

  • Use with an incompatible power supply or adapter.

  • Failure to follow the product's operating instructions.

  • Excessive limescale buildup resulting from inadequate maintenance.

  • Damage caused by improper water, cleaning agents, or descaling products.

  • Coffee residue or blockages resulting from improper cleaning.

  • Customer-caused breakage.

  • Damage caused by impact, crushing, bending, or dropping.

  • Loss or theft.

  • Other circumstances unrelated to a manufacturing or workmanship defect.

The warranty may become invalid where there is reasonable evidence that misuse, unauthorized repair, modification, improper treatment, or another non-warranty event has materially altered the condition, structure, or usable life of the coffee machine.


Damaged, Defective, or Incomplete Coffee Machines

If your THYORIOM electric or manual coffee machine arrives broken, damaged, defective, incomplete, or missing included components, please contact our customer support team as soon as reasonably possible.

To help us evaluate the issue efficiently, please provide:

  • Your order information.

  • Your full name and contact details.

  • The coffee machine's name or model.

  • A clear explanation of the problem.

  • Clear photographs showing the affected area.

  • A short video where the issue is easier to demonstrate visually.

  • Photographs of the packaging if the product was damaged during shipping.

For example, photographs or video may be useful when reporting:

  • A coffee machine that will not power on.

  • A heating function that does not work properly.

  • A defective control button or display.

  • A water tank that leaks or does not fit correctly.

  • A brewing mechanism that does not operate as intended.

  • A coffee grinder that fails to function.

  • A broken glass carafe.

  • A damaged filter basket or brewing chamber.

  • A loose or defective handle.

  • A missing accessory or component.

  • A damaged power cord or connector.

Please do not discard damaged products, broken components, packaging materials, or affected items until our customer support team has reviewed your claim and advised you what to do next.

If an electrical component appears damaged or unsafe, please discontinue use immediately.


Submitting a Warranty Claim

To request warranty assistance, contact THYORIOM customer support and provide your order number together with a clear description of the issue.

Where relevant, please include photographs and a short video clearly showing the reported defect or damage.

Our support team will review the information provided and determine whether the issue qualifies under the applicable warranty conditions.

All warranty claims are subject to reasonable verification before a replacement, repair, credit, refund, or other resolution is approved.

Please do not send your coffee machine to any address before receiving return or inspection instructions from our support team.


Replacement Items

If a warranty claim is approved, THYORIOM may arrange a replacement product or another appropriate remedy depending on the circumstances.

If the exact coffee machine model, design, color, brewing configuration, or product variation is no longer available, we may offer:

  • A similar coffee machine of comparable type and value.

  • A replacement component, where appropriate.

  • Store credit.

  • Another reasonable resolution appropriate to the claim.

Any replacement product will be subject to the warranty terms applicable to that replacement and any rights provided by applicable law.


Refunds Under Warranty

Approval of a warranty claim does not automatically guarantee a full refund.

Refund eligibility depends on the nature of the issue, the circumstances of the claim, applicable law, and the conditions set out in our separate Return & Refund Policy.

Where a refund is approved, it will generally be issued to the original payment method.

After the refund is submitted, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment processor, or other financial institution.

Nothing in this section limits any refund rights you may have under applicable consumer protection laws.


Warranty and Returns Are Separate

This warranty is separate from the return rights available under our Return & Refund Policy.

The warranty is primarily intended to address qualifying manufacturing defects, material defects, workmanship problems, and certain eligible product failures involving electric and manual coffee machines.

A return requested for reasons such as personal preference, an unsuitable design, a change of mind, or another non-defect reason will generally be handled according to the applicable Return & Refund Policy rather than this warranty.

If your warranty period has expired, you may review our Return & Refund Policy to determine whether another return option is available.

Any statutory consumer rights that extend beyond the warranty period remain unaffected.


Shipping Damage

If the parcel or coffee machine appears damaged when delivered, please contact our customer support team and provide clear photographs of both the product and its shipping packaging.

For shipping-related damage, we may request photographs showing:

  • The outer shipping package.

  • The shipping label.

  • The damaged coffee machine.

  • The inner protective packaging.

  • The affected components together with the packaging.

Please keep the shipping materials until the claim has been reviewed, as photographs of the packaging may help us determine how the damage occurred.

For fragile components, such as glass carafes, water tanks, and removable brewing parts, please provide close-up photographs showing the affected areas.


Coffee Machine Care Recommendations

To help preserve the appearance, functionality, and condition of THYORIOM electric and manual coffee machines, we recommend the following care practices:

  • Read the product instructions before first use.

  • Handle the coffee machine and its components carefully.

  • Place the machine on a stable, level surface.

  • Use the recommended power supply for electric models.

  • Use suitable water and follow the product's operating instructions.

  • Empty and clean the water tank as recommended.

  • Clean the brewing chamber, filter basket, and removable components regularly.

  • Descale electric coffee machines according to the manufacturer's instructions, where applicable.

  • Remove coffee grounds and residue after use.

  • Avoid using abrasive cleaning agents.

  • Keep electrical components away from water unless specifically designed for washing.

  • Do not immerse electrical parts in water.

  • Allow components to cool before cleaning or handling hot parts.

  • Avoid dropping the machine or exposing it to strong impacts.

  • Store the machine in a clean, dry location when not in use.

  • Avoid unauthorized repairs or modifications.

  • Check power cords, connectors, seals, and removable components periodically.

Proper care can help reduce unnecessary wear and maintain the performance of your coffee machine over time.


Consumer Rights

This limited warranty is provided in addition to any rights available under applicable consumer protection law and our separate Return & Refund Policy.

Nothing in this warranty is intended to exclude, restrict, or waive legal rights that cannot lawfully be excluded.

If mandatory consumer protection laws provide greater rights or remedies than those described in this warranty, those statutory rights will continue to apply.

This warranty does not affect any mandatory legal guarantees or other consumer protections applicable to your purchase.


Contact THYORIOM

If you have questions regarding product quality, warranty coverage, damaged coffee machines, defective electric or manual coffee makers, missing components, or warranty claims, please contact our customer support team.

Brand: THYORIOM

Website: thyoriom.com 

Legal Entity: Chongqing Zhuolihe Information Technology Co., Ltd.

Company Registration Number: 91500000MAE984XH4K

Registered Address: Unit 12-2, Building 2, No. 33 Rongshan Road, Tiangongdian Subdistrict, Liangjiang New Area, Chongqing, China

Customer Support Email: service@thyoriom.com

Customer Support Response Time: We aim to respond to customer service inquiries within 24–48 hours.

For warranty inquiries, please include your order number, the email address used when placing your order, and a clear description of the issue.

For damaged or defective coffee machines, please also provide clear photographs or videos showing the product, the affected components, and the original packaging where possible.

For your security, please never send complete credit card numbers, CVV/security codes, passwords, or other sensitive account credentials by email.

thyoriom.com is operated by Chongqing Zhuolihe Information Technology Co., Ltd.