Return Policy

30-Day Return Period

THYORIOM accepts eligible return requests submitted within 30 days from the date the order is confirmed as delivered.

Before returning any product, please contact our customer support team at:

Email: service@thyoriom.com

Our team will review your request, determine whether the product qualifies for a return, and provide the appropriate return instructions, including the authorized return address.

Please do not ship any product back before receiving return authorization from us.

Packages sent without prior approval, or sent to an address not provided by our support team, may be delayed, rejected, or unable to be processed.

2. Conditions for an Eligible Return

Except where a product arrives damaged, defective, incorrect, or incomplete, or where applicable law provides additional rights, products returned for personal-preference reasons should generally meet the following conditions:

• Unused and maintained in like-new condition.

• Free from visible scratches, dents, cracks, or customer-caused damage.

• Not altered, modified, or repaired.

• Returned with all originally supplied components.

• Returned with all included accessories.

• Returned with the original power adapter, cables, filters, removable parts, and other accessories, where applicable.

• Returned with product manuals, instruction booklets, and other included documentation.

• Returned in the original packaging whenever reasonably possible.

Proof of purchase, including an order number or order confirmation, may be requested.

Because THYORIOM products include electric and manual coffee machines, grinders, brewing components, glass carafes, water tanks, and other accessories, returned products should be packed carefully to prevent damage during transportation.

Returned products may be inspected before a refund is approved.

3. Opened, Tested, or Used Coffee Machines

Opening the packaging does not automatically prevent a product from being returned.

However, where permitted by law, coffee machines returned for personal-preference reasons after being opened, assembled, tested, or used may be subject to a condition inspection.

Returned products should not show evidence of:

• Excessive wear or use.

• Misuse or improper operation.

• Customer-caused breakage.

• Unauthorized cleaning or descaling.

• Unauthorized repairs.

• Alterations or modifications.

• Missing components or accessories.

• Improper storage or handling.

• Damage caused after delivery.

• Excessive coffee residue, staining, or other avoidable contamination.

For electric coffee machines, return eligibility may also depend on the condition of the power cord, plug, heating components, water tank, and other electrical or functional parts.

For manual coffee machines, the condition of the brewing chamber, filter basket, seals, handles, and other mechanical components may be considered.

Any hygiene-related or product-specific return limitations will be subject to applicable law and conditions disclosed before purchase.

Where legally permitted, a reduction in refund value may apply if customer handling has caused a measurable loss in the product's value beyond what was reasonably necessary to inspect it.

4. Items That May Not Qualify for Return

Where permitted by applicable law, certain products may be excluded from preference-based returns, including:

• Personalized or custom-made products.

• Gift cards.

• Products clearly identified as final sale.

• Coffee machines damaged through misuse or improper handling.

• Products altered or repaired without authorization.

• Products missing substantial components or accessories because of customer handling.

• Products with damage caused by improper cleaning, descaling, or maintenance.

• Products specifically identified as non-returnable before purchase.

For coffee machines that have been used, return eligibility may depend on the product's condition, applicable hygiene requirements, and the return conditions disclosed before purchase.

Any product-specific exclusions will be displayed on the relevant product page or otherwise communicated before a return is approved.

Nothing in this section is intended to limit consumer rights that cannot legally be excluded or restricted.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your THYORIOM order as soon as reasonably possible after delivery.

Prompt inspection is particularly important for electric and manual coffee machines, including:

• Electric drip coffee makers.

• Electric pour-over coffee machines.

• Espresso and other electric coffee machines.

• Portable coffee makers.

• Manual espresso makers.

• Manual pour-over coffee makers.

• Coffee grinders.

• Water tanks and carafes.

• Filter baskets and brewing chambers.

• Power adapters and charging cables.

• Other included accessories.

Please contact us promptly if your order arrives:

• Broken or cracked.

• Scratched or dented.

• Damaged during delivery.

• Defective or non-functional.

• Incorrectly supplied.

• Missing accessories or components.

• Incomplete.

To help us review the issue efficiently, we may ask you to provide:

• Your order number.

• The product name or model.

• Clear photographs of the product.

• Photographs of any visible damage.

• Images of the internal protective packaging.

• Images of the external shipping package.

• A photograph of the shipping label, where available.

• A short video demonstrating the problem, where relevant.

For electric coffee machines, video evidence may be helpful for issues involving power, buttons, displays, water flow, brewing functions, or unusual operating sounds.

For manual coffee machines, photographs or videos may help demonstrate issues involving the handle, brewing mechanism, filter basket, seals, or other mechanical components.

After reviewing the information provided, we will advise you of the appropriate resolution based on the circumstances, this policy, and applicable consumer law.

6. Basic Checks Before a Return

For certain reported functional concerns, our support team may suggest reasonable product checks before arranging a return.

For electric coffee machines, these checks may include:

• Confirming that the power outlet is working.

• Checking that the power cord or adapter is properly connected.

• Confirming that the water tank is correctly installed.

• Checking that the machine contains sufficient water.

• Confirming that removable components are properly positioned.

• Reviewing the operating instructions.

• Checking whether the machine requires routine cleaning or descaling, where applicable.

For manual coffee machines, these checks may include:

• Confirming that the brewing components are correctly assembled.

• Checking that the filter basket is properly positioned.

• Confirming that removable parts are securely connected.

• Checking the seals and connections.

• Reviewing the product's operating instructions.

If a machine appears structurally damaged, has exposed electrical components, or presents a potential safety concern, please stop using it and contact our support team.

You are not required to continue operating any product that appears damaged, unsafe, or unsuitable for normal use.

7. Return Shipping Costs

For preference-based returns, customers will generally be responsible for return shipping costs where permitted by applicable law.

Examples include:

• Change of mind.

• Selecting an unsuitable product.

• Choosing the wrong color, size, or design.

• No longer wanting the product.

• The coffee machine not matching personal preferences.

• Deciding that the product does not suit your intended brewing method.

• Other reasons unrelated to an error by THYORIOM.

If THYORIOM confirms that an item was:

• Damaged during delivery.

• Defective.

• Incorrectly supplied.

• Incomplete.

• Otherwise legally eligible for seller-paid return costs.

We will provide the relevant return or resolution instructions.

Please do not independently purchase unusually expensive shipping services or arrange an unrequested return before receiving instructions from our support team.

8. Original Shipping Charges

Original shipping charges are generally not refundable for preference-based returns unless:

• THYORIOM expressly states otherwise.

• The return resulted from an error by THYORIOM.

• The item arrived defective, damaged, or incorrectly supplied.

• Applicable law requires the original shipping charge to be reimbursed.

Any refund of shipping charges will be handled in accordance with the circumstances of the return and applicable consumer protection laws.

9. Authorized Return Address

The appropriate return location may differ depending on factors such as:

• Product type.

• Fulfillment center.

• Customer destination.

• Warehouse location.

• Logistics arrangements.

• The reason for the return.

For this reason, customers should not send returns to our registered company address unless our support team specifically instructs them to do so.

Once your return request has been reviewed and approved, THYORIOM will provide the correct return address and applicable shipping instructions.

10. Packaging Returned Coffee Machines

THYORIOM products may include electrical components, glass carafes, water tanks, brewing chambers, grinders, removable filters, and other parts that require careful handling.

Returned products should be packed securely to reduce the risk of damage during transportation.

Where reasonably possible, the return package should contain all items originally supplied, including:

• The main coffee machine.

• Power cords and adapters, where applicable.

• Water tanks and carafes.

• Filter baskets and brewing components.

• Coffee grinders and removable grinding parts, where applicable.

• Measuring scoops and other brewing accessories.

• Removable lids, handles, and seals.

• Instruction manuals and product documentation.

• Original protective materials.

• Original product packaging.

• Any other components included with the order.

Electric coffee machines should be protected against impact, moisture, and movement inside the parcel.

Glass carafes, removable water tanks, and other fragile components should be individually protected where reasonably possible.

Manual coffee machines should be packed to prevent their handles, brewing mechanisms, and other components from bending, breaking, or becoming detached.

For preference-based returns, customers are responsible for packaging the returned item appropriately for shipment.

11. Missing Accessories or Components

Where allowed by applicable law, a refund may be reduced if a returned product is missing parts or accessories originally supplied with the item.

Examples may include:

• Power adapters.

• Power cords.

• Water tanks.

• Glass carafes.

• Filter baskets.

• Brewing chambers.

• Removable lids.

• Handles.

• Seals and gaskets.

• Coffee grinders or grinding components.

• Measuring scoops.

• Included cleaning accessories.

• Product manuals.

• Other supplied accessories or components.

Any deduction will depend on the specific circumstances of the return and applicable legal requirements.

12. Inspection of Returned Items

After a returned item reaches the authorized return location, it may be inspected to verify:

• Product identity and model.

• Return eligibility.

• Overall condition.

• Reason for return.

• Included accessories.

• Included components.

• Electrical and mechanical condition, where applicable.

• Condition of the water tank, carafe, brewing chamber, grinder, filters, and other product parts.

• Evidence of misuse, unauthorized repairs, or customer-caused damage.

Approval of a return request does not necessarily mean that a refund has already been approved.

A final refund decision may be made after the returned product has been received and inspected.

All inspections and refund decisions will be subject to applicable consumer protection laws.

13. Refund Processing

When a return is approved following inspection, the refund will normally be issued to the original payment method.

After THYORIOM submits the refund, your bank, card issuer, payment processor, or other financial institution may require additional time before the funds become visible in your account.

Processing periods vary depending on the payment provider and are outside the direct control of THYORIOM.

If your refund has not appeared within the timeframe provided by your payment provider, please contact your bank or payment provider for further assistance.

14. Possible Refund Adjustments

Where legally permitted, a reasonable reduction may be applied to a refund if the returned product has lost value because of:

• Missing accessories.

• Missing components.

• Excessive use or wear.

• Customer-caused scratches, dents, or breakage.

• Improper handling.

• Unauthorized modifications.

• Unauthorized repairs.

• Improper cleaning or descaling.

• Coffee residue or staining resulting from avoidable improper handling.

• Damage occurring after delivery.

Any adjustment will be assessed individually based on the condition of the returned product, the circumstances of the return, and applicable law.

No deduction will be made where prohibited by applicable consumer protection laws.

15. Exchanges

Exchange availability depends on current inventory.

THYORIOM coffee machines may be offered in different:

• Colors.

• Sizes.

• Brewing capacities.

• Brewing methods.

• Designs and finishes.

• Manual or electric configurations.

• Accessory combinations.

• Product models and variations.

The preferred replacement item may not always be available.

Where a direct exchange cannot be completed, the most practical option may be to:

1. Request a return for the eligible item.

2. Complete the authorized return process.

3. Place a new order for the preferred coffee machine or product variation.

Please contact customer support before sending a product back for exchange.

All exchanges are subject to product availability and applicable consumer protection laws.

16. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible after placing it.

Email: service@thyoriom.com

We will make reasonable efforts to cancel your order before fulfillment begins.

However, cancellation cannot be guaranteed after an order has entered any of the following stages:

• Processing.

• Picking.

• Packing.

• Product preparation.

• Fulfillment.

• Shipment preparation.

• Dispatch.

If the order has already been shipped, you may need to wait until delivery and then follow the applicable return procedure.

Any cancellation rights provided by applicable law will continue to apply.

17. Refunds for Successfully Canceled Orders

If an order is successfully canceled after payment has already been processed, the applicable refund will generally be returned to the original payment method or another method permitted by the relevant payment provider.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

The time required for the funds to become available depends on the relevant financial institution.

18. Refused or Unclaimed Shipments

Refusing a delivery does not automatically entitle an order to a full refund.

If a shipment is refused, left unclaimed, or returned to the sender, please contact THYORIOM so we can review the circumstances, including:

• Delivery status.

• Carrier charges.

• Condition of the returned package.

• Condition of the coffee machine and accessories.

• Return eligibility.

• Any other relevant circumstances.

Where permitted by applicable law, reasonable shipping or return expenses may be deducted from a preference-based refund when those costs result from refusing or failing to accept an otherwise valid delivery.

Any deductions will be assessed in accordance with applicable consumer protection laws.

19. International Returns

International returns may involve additional considerations, including:

• Return shipping expenses.

• Customs procedures.

• Carrier requirements.

• Required documentation.

• Longer transportation times.

• Import duties or other applicable charges.

• Special packaging requirements for electrical appliances or fragile components.

Electric coffee machines, glass carafes, water tanks, grinders, and other delicate components may require additional protective packaging during international return transportation.

Please contact THYORIOM before sending an international return.

Except where responsibility cannot legally be excluded, THYORIOM is not responsible for unnecessary customs fees, additional shipping costs, or other expenses resulting from a return being shipped without following the instructions provided by our support team.

Any applicable statutory rights relating to international purchases remain unaffected.

20. Consumer Rights

This Return & Refund Policy supplements applicable statutory consumer protections and does not replace them.

Depending on the country, state, province, or region in which you live, you may have additional legal rights relating to:

• Defective products.

• Product conformity.

• Damaged items.

• Repairs.

• Replacements.

• Returns.

• Refunds.

• Order cancellations.

• Withdrawal rights.

• Consumer guarantees.

Nothing in this policy is intended to waive, remove, or limit any consumer right that cannot legally be excluded.

Where mandatory consumer protection laws provide customers with greater rights than those stated in this policy, those statutory rights will continue to apply.

21. Contact THYORIOM

If you have questions regarding a return, refund, exchange, damaged product, defective coffee machine, incorrect item, incomplete order, or cancellation request, please contact us using the details below.

Brand: THYORIOM

Website: thyoriom.com 

Legal Entity: Chongqing Zhuolihe Information Technology Co., Ltd.

Company Registration Number: 91500000MAE984XH4K

Registered Address: Unit 12-2, Building 2, No. 33 Rongshan Road, Tiangongdian Subdistrict, Liangjiang New Area, Chongqing, China

Customer Support Email: service@thyoriom.com

For order-related inquiries, please include your order number and the email address used when placing your order.

For damaged or defective electric or manual coffee machines, please also provide clear photographs or videos showing the product, the affected components, and the original packaging where possible.

For your security, please never send complete credit card numbers, CVV/security codes, passwords, or other sensitive account credentials by email.

thyoriom.com is operated by Chongqing Zhuolihe Information Technology Co., Ltd.