Contact Us

Welcome to THYORIOM.

We want every part of your coffee-making journey—from choosing an electric coffee machine or manual coffee maker to receiving your order—to feel clear and well supported. Our customer care team is available to assist with product information, order updates, shipping questions, returns, damaged or incorrect items, after-sales requests, and business inquiries.

For assistance, please use the official contact information below.


Customer Care

For general questions or support with an existing THYORIOM order, please contact:

Email: service@thyoriom.com

Our team reviews customer inquiries carefully and aims to respond within 24–48 business hours (1–2 business days).

If your message concerns an existing order, including your order number will help us locate your purchase more efficiently.

For coffee machine and coffee equipment inquiries, it is helpful to provide:

  • Product name or model

  • Order number, where applicable

  • A brief explanation of your question or concern

  • Clear photographs when relevant

  • A short video if the issue involves operation, water flow, brewing, grinding, buttons, or other functional details

Providing complete information helps our team understand the issue and respond more effectively.


Support Availability

Customer Support Email: service@thyoriom.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:30 PM (Eastern Time, ET)

Messages received outside normal support hours will be reviewed during the next available business period.

Response times may occasionally be longer during holidays, major promotional events, new product launches, or periods of unusually high inquiry volume.


Orders, Delivery & After-Sales Assistance

Our customer service team can assist with matters such as:

  • Order status and tracking

  • Shipping and delivery questions

  • Electric coffee machine and manual coffee maker information

  • Coffee brewing and product care guidance

  • Materials, components, and finish information

  • Damaged or defective products

  • Incorrect or incomplete orders

  • Returns and after-sales requests

  • Product specifications and available variations

  • Business or wholesale inquiries

For order-related support, please include both your order number and the email address used during checkout.

If a coffee machine, coffee maker, grinder, or other coffee accessory arrives damaged, incorrect, or incomplete, please contact us promptly and include clear photographs of both the product and its packaging.


Coffee Machine & Product Support

THYORIOM offers a curated collection of electric coffee machines, manual coffee makers, and coffee brewing accessories designed to bring convenience and enjoyment to your daily coffee routine.

Our team can provide information regarding:

  • Coffee machine dimensions and specifications

  • Water tank capacity

  • Brewing methods and functions

  • Grinding features and settings

  • Operating instructions

  • Materials and finishes

  • Buttons, controls, and adjustment settings

  • Product variations

  • Included accessories

  • Cleaning and maintenance

  • Recommended handling and care

  • General product information

Because specifications and features can differ between individual coffee machine models, please include the exact product name or model when contacting us.


Business & Wholesale Opportunities

THYORIOM welcomes inquiries from retailers, distributors, commercial buyers, coffee equipment businesses, cafés, and other potential partners.

For wholesale purchasing, distribution, bulk orders, or other commercial opportunities, please contact:

service@thyoriom.com

To help us route your inquiry, please use one of the following subject lines:

Subject: Business Inquiry

or

Subject: Wholesale Inquiry

Where possible, please include:

  • Company name

  • Market or region

  • Expected order volume

  • Type of coffee machines or products you are interested in

  • Brief description of the proposed cooperation


Corporate Information

Brand: THYORIOM

Website: thyoriom.com 

Legal Entity: Chongqing Zhuolihe Information Technology Co., Ltd.

Company Registration Number: 91500000MAE984XH4K

Registered Address: Unit 12-2, Building 2, No. 33 Rongshan Road, Tiangongdian Subdistrict, Liangjiang New Area, Chongqing, China

Customer Support Email: service@thyoriom.com

thyoriom.com is owned and operated by Chongqing Zhuolihe Information Technology Co., Ltd.

Chongqing Zhuolihe Information Technology Co., Ltd. is responsible for the operation of the THYORIOM online store, customer service, order coordination, and related e-commerce activities.


Our Commitment to Your Coffee Experience

Whether you are choosing an electric coffee machine, exploring a manual coffee maker, looking for product information, tracking an order, or requesting after-sales assistance, our team aims to make the process straightforward and easy to understand.

For any additional questions, please contact us at:

service@thyoriom.com

Thank you for choosing THYORIOM.

THYORIOM — Elevate Every Cup.