Welcome to the THYORIOM FAQ.

THYORIOM is an online coffee equipment brand focused on electric coffee machines, manual coffee makers, and carefully selected coffee accessories. We aim to provide clear product information, a straightforward shopping experience, and responsive customer support.

Our products are available through our official online store and may be shipped to customers in the United States, Europe, and other supported international destinations.

If you cannot find the information you need below, please contact us at:

Customer Support Email: service@thyoriom.com

Shopping With THYORIOM

1. What Is THYORIOM?

THYORIOM is an online coffee equipment store specializing in electric and manual coffee machines.

Our collections may include:

• Electric drip coffee makers

• Automatic coffee machines

• Manual coffee makers

• Pour-over coffee equipment

• Portable coffee machines

• Coffee grinders

• Coffee brewing accessories

• Other selected coffee-making products

Our goal is to offer coffee equipment that combines practical functionality, thoughtful design, and convenient brewing experiences for different lifestyles and occasions.

2. Where Can I Shop THYORIOM Products?

THYORIOM products are available through our official website:

thyoriom.com

We serve customers in supported destinations, including the United States, Europe, and other international markets.

Available shipping destinations may vary depending on logistics coverage and other regional factors.

3. Who Operates THYORIOM?

The THYORIOM online store is owned and operated by:

Chongqing Zhuolihe Information Technology Co., Ltd.

Company Registration Number: 91500000MAE984XH4K

The company is responsible for the operation of the online store, customer support, order coordination, and related e-commerce activities.

Products & Coffee Equipment

4. What Products Does THYORIOM Sell?

THYORIOM focuses primarily on electric and manual coffee machines and related coffee-making equipment.

Depending on the current collection, our products may include:

• Electric drip coffee makers

• Automatic coffee brewing machines

• Manual coffee makers

• Pour-over coffee machines

• Portable coffee brewers

• Coffee machines with integrated grinders

• Coffee filters and brewing accessories

• Other selected coffee equipment

Available designs, colors, materials, features, capacities, and styles may change as collections are updated.

5. How Do I Choose the Right Coffee Machine?

Each product page contains relevant product information wherever applicable.

This may include:

• Product design and features

• Brewing method

• Water tank capacity

• Dimensions and weight

• Materials and finish

• Power specifications for electric models

• Grinder specifications, where applicable

• Included accessories

• Operating instructions

• Cleaning and maintenance recommendations

• Available product variations

Before placing your order, we recommend reviewing the product specifications to make sure the coffee machine suits your brewing preferences, available space, and daily coffee routine.

For electric coffee machines, please check the voltage, power requirements, and other electrical specifications listed on the product page to ensure compatibility with your location.

For additional product information, contact us at:

service@thyoriom.com

Orders & Checkout

6. How Do I Place an Order?

Visit thyoriom.com, browse the available THYORIOM collections, and select the coffee machine or accessories you would like to purchase.

Add your chosen items to the shopping cart and proceed through checkout.

Before completing your purchase, please review:

• Selected product

• Product model or variation

• Quantity

• Shipping address

• Contact information

• Shipping option

• Order total

• Payment information

Once the required information has been entered, follow the checkout instructions to complete your order.

7. How Can I Check My Order Status?

If you need assistance with the status of a THYORIOM order, please contact our customer support team.

Include:

• Your order number

• The email address used when placing the order

Providing these details helps us locate your order more efficiently.

Customer Support Email: service@thyoriom.com

Shipping & Delivery

8. Where Does THYORIOM Ship?

THYORIOM provides shipping to supported destinations in the United States, Europe, and other international markets.

Shipping availability may depend on:

• Destination country

• Postal region

• Logistics provider availability

• Product restrictions

• Other fulfillment considerations

Shipping fees and estimated delivery periods may also vary by destination.

Please review our Shipping Policy for additional information.

9. Will I Receive Tracking Information?

When tracking is available, tracking details are generally provided after your order has been processed and dispatched.

Depending on the carrier, tracking information may take some time to become active after shipment.

If you have questions about your shipment, contact:

service@thyoriom.com

Please include your order number when requesting shipping assistance.

Returns, Exchanges & Refunds

10. Can I Return a THYORIOM Order?

Eligible products may be returned according to the conditions described in our Return & Refund Policy.

If you would like to request a:

• Return

• Exchange

• Refund

• Resolution for a damaged or defective coffee machine

• Resolution for an incorrect or incomplete order

please contact our customer support team within the applicable return period.

Returns & Customer Support Email: service@thyoriom.com

Return eligibility depends on the condition of the product, the reason for the return, and the applicable terms of our Return & Refund Policy.

11. What Should I Include When Requesting a Return or Refund?

To help us review your request efficiently, please provide:

• Order number

• Email address used during checkout

• Product name or model

• Reason for the request

• A description of the issue

• Supporting photographs, where relevant

• Video evidence where helpful for a functional problem

For damaged or defective coffee machines, clear photographs may be particularly useful when showing:

• Cracked or damaged machine housing

• Broken water tanks or glass carafes

• Damaged brewing components

• Loose or detached parts

• Damaged power cords or plugs

• Missing accessories

• Damaged packaging

If the issue involves a functional problem, a short video may help demonstrate the issue. Please do not operate a product if it appears to have electrical damage or another potentially unsafe defect.

Providing complete information can help reduce delays during the review process.

Customer Service

12. How Can I Contact THYORIOM?

For assistance with products, orders, payments, shipping, returns, refunds, or other store-related questions, contact our customer support team by email.

Customer Support Email: service@thyoriom.com

Please include relevant order information whenever your request relates to an existing purchase.

Payments

13. What Payment Methods Are Accepted?

THYORIOM supports the payment methods displayed as available during checkout.

Depending on your location and the payment services available at the time of purchase, options may include:

• Credit cards

• Debit cards

• Other payment methods supported by participating third-party payment providers

Available payment methods are displayed during checkout before your order is completed.

For further information, please review our Payment & Security Policy.

Privacy

14. How Does THYORIOM Handle Personal Information?

THYORIOM respects customer privacy and processes personal information in accordance with our Privacy Policy.

Our Privacy Policy explains how information may be:

• Collected

• Used

• Processed

• Shared

• Stored

in connection with the use of our website, products, services, checkout process, customer support, and related operations.

Please review the Privacy Policy on thyoriom.com for more detailed information.

Company Information

Brand Name: THYORIOM

Official Website: thyoriom.com 

Legal Entity: Chongqing Zhuolihe Information Technology Co., Ltd.

Company Registration Number: 91500000MAE984XH4K

Registered Address:

Unit 12-2, Building 2, No. 33 Rongshan Road, Tiangongdian Subdistrict, Liangjiang New Area, Chongqing, China

Customer Support Email: service@thyoriom.com

thyoriom.com is owned and operated by Chongqing Zhuolihe Information Technology Co., Ltd.

Chongqing Zhuolihe Information Technology Co., Ltd. is responsible for the operation of the THYORIOM online store, customer support, order coordination, and related e-commerce activities.

About Our Service

15. What Can I Expect From THYORIOM?

At thyoriom.com, we aim to make shopping for electric and manual coffee machines simple and convenient.

Customers can explore our current coffee equipment collections, review available product information, place orders online, receive shipping updates, and contact our support team when assistance is needed.

Whether you are choosing an electric coffee maker for your daily routine, exploring manual brewing methods, selecting a coffee machine as a gift, or checking an existing order, we aim to provide clear information throughout the shopping process.

If you have additional questions, contact us at:

service@thyoriom.com

Thank you for choosing THYORIOM.