Terms and Conditions

Welcome to thyoriom.com.

These Terms & Conditions govern your use of the THYORIOM online store and apply to purchases, payments, orders, shipping, returns, and related services provided through our website. By submitting an order through thyoriom.com, you acknowledge that you have read and agreed to these Terms & Conditions.

Please review them carefully before completing a purchase.


1. About THYORIOM

THYORIOM is an online coffee equipment brand offering electric coffee machines, manual coffee makers, coffee brewing equipment, and other selected coffee accessories.

We aim to provide customers with clear product information, a convenient online shopping experience, and accessible customer support.

The THYORIOM online store is operated by:

Brand Name: THYORIOM

Official Website: thyoriom.com

Legal Entity: Chongqing Zhuolihe Information Technology Co., Ltd.

Company Registration Number: 91500000MAE984XH4K

Registered Address: Unit 12-2, Building 2, No. 33 Rongshan Road, Tiangongdian Subdistrict, Liangjiang New Area, Chongqing, China

Customer Support Email: service@thyoriom.com

Chongqing Zhuolihe Information Technology Co., Ltd. is responsible for the operation of the THYORIOM online store, customer service, order coordination, and related e-commerce activities.


2. Product Descriptions and Availability

THYORIOM provides product information on thyoriom.com, including descriptions, photographs, prices, available variations, specifications, and stock information where applicable.

We make reasonable efforts to present product information accurately. However, customers should understand that:

  • Product colors and finishes may appear slightly different depending on lighting and screen settings.

  • Coffee machines may have different designs, materials, brewing methods, capacities, and technical specifications.

  • Product availability can change according to current inventory.

  • Product descriptions, specifications, images, or other information may be updated when necessary.

  • Actual product performance may depend on the product model, operating conditions, and proper use.

If an item becomes unavailable after an order has been submitted, THYORIOM may contact the customer to arrange an appropriate solution.


3. Prices, Discounts, and Promotions

Prices displayed on thyoriom.com are shown in the currency applicable during the shopping or checkout process.

Product prices may change from time to time because of factors such as:

  • Collection updates

  • Product or specification changes

  • Market conditions

  • Promotional campaigns

  • Limited-time offers

Discount codes, sales, and promotional offers are subject to the conditions presented at the time of the promotion.

THYORIOM may correct obvious pricing, product, promotional, or information errors when reasonably necessary.

Where an error affects an existing order, we may contact the customer before proceeding.


4. Placing an Order

When submitting an order through THYORIOM, customers are responsible for providing complete and accurate information.

This may include:

  • Full name

  • Shipping address

  • Contact information

  • Email address

  • Product selections

  • Payment information

After an order is submitted successfully, an order confirmation may be sent to the email address provided during checkout.

Receiving an automated order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

THYORIOM may review an order before fulfillment.

An order may be canceled or placed on hold in circumstances including:

  • Payment authorization failure

  • Suspected unauthorized or fraudulent activity

  • Inventory shortages

  • Incorrect product information

  • Obvious pricing errors

  • Incomplete customer or delivery information

  • Other circumstances that prevent normal fulfillment

If we cancel an order, we will generally notify the customer using the contact information provided during checkout.


5. Payment Conditions

Payments made through thyoriom.com are processed using supported third-party payment providers.

By submitting payment information, the customer confirms that:

  • The information provided is accurate and current.

  • The selected payment method may lawfully be used for the transaction.

  • The customer owns the payment method or has authorization to use it.

  • Required payment authorization must be completed before fulfillment can proceed.

THYORIOM does not intentionally store complete payment card details directly on its own servers.

For additional information regarding payment processing and transaction security, please review our Payment & Security Policy.


6. Changes and Cancellations

If you need to change or cancel a THYORIOM order, please contact our customer support team as soon as possible.

Whether a change or cancellation can be completed may depend on:

  • Current order-processing status

  • Whether packaging has begun

  • Fulfillment status

  • Shipping status

  • Product availability

Once an electric or manual coffee machine order has entered fulfillment or has already been dispatched, cancellation or modification may no longer be possible.

Customer Support Email: service@thyoriom.com


7. Shipping and Delivery

THYORIOM orders are prepared and shipped according to our applicable Shipping Policy.

Delivery timeframes may vary depending on factors including:

  • Shipping destination

  • Delivery service availability

  • Carrier operations

  • Customs processing

  • International clearance procedures

  • Weather conditions

  • Holiday periods

  • Other circumstances outside reasonable control

Customers are responsible for providing accurate and complete shipping information.

Incorrect or incomplete delivery details may result in delays, unsuccessful delivery, return to sender, or additional costs.

THYORIOM is not responsible for delays caused solely by inaccurate customer-provided information or circumstances outside our reasonable control, subject to applicable law.


8. Returns, Exchanges, and Refunds

Requests involving returns, exchanges, and refunds are handled according to the THYORIOM Return & Refund Policy.

Customers should contact customer support before sending any coffee machine or accessory back.

When requesting assistance, please provide information such as:

  • Order number

  • Email address used when ordering

  • Product name or model

  • Relevant product details

  • Reason for the request

  • Photographs or video where necessary

This is particularly important for damaged or defective coffee machines, cracked water tanks, broken glass carafes, damaged power cords, malfunctioning controls, missing accessories, or other product-related issues.

Customer Support Email: service@thyoriom.com

Please review the Return & Refund Policy for applicable eligibility requirements, procedures, exclusions, and return instructions.


9. Customer Support

THYORIOM provides customer support for matters including:

  • Product questions

  • Order inquiries

  • Payment concerns

  • Shipping and delivery questions

  • Return requests

  • Exchange requests

  • Refund inquiries

  • Damaged or defective coffee machines

  • Questions about coffee machine operation and included accessories

Our team will review customer requests and provide assistance according to the circumstances and the applicable store policies.

For faster assistance regarding an existing order, please include your order number and the email address used during checkout.


10. Customer Responsibilities

Customers are expected to:

  • Review product descriptions before ordering

  • Check product dimensions, capacity, brewing method, materials, and available variations where applicable

  • Review electrical specifications, including voltage and power requirements, for electric coffee machines

  • Provide accurate order and delivery information

  • Use coffee machines and accessories in a reasonable manner

  • Follow available operating, cleaning, and maintenance instructions

  • Keep order confirmations and relevant purchase records

Customers should follow the product-specific safety instructions when using electric coffee machines. Products should be operated according to the manufacturer's instructions and applicable electrical requirements.


11. Third-Party Providers

THYORIOM may work with third-party companies and service providers to support the operation of the online store.

These services may include:

  • Payment processing

  • Shipping and logistics

  • Website infrastructure

  • Fraud prevention

  • Analytics

  • Customer support tools

  • Other technology or operational services

Third-party providers may operate under their own terms, policies, and privacy practices.

Their services are governed by the applicable agreements between the customer, THYORIOM, and/or the relevant provider as appropriate.


12. Updates to These Terms

THYORIOM may revise these Terms & Conditions when reasonably necessary.

Changes may be made because of:

  • Business or operational updates

  • Changes to website functionality

  • Service modifications

  • New store procedures

  • Legal or regulatory requirements

  • Policy updates

The most current version will be published on thyoriom.com.

Customers are encouraged to review these Terms periodically, particularly before making a purchase.


13. Contact THYORIOM

If you have questions about these Terms & Conditions, your order, payment, shipping, returns, coffee machine products, or customer service, please contact us.

Brand Name: THYORIOM

Official Website: thyoriom.com 

Legal Entity: Chongqing Zhuolihe Information Technology Co., Ltd.

Company Registration Number: 91500000MAE984XH4K

Registered Address: Unit 12-2, Building 2, No. 33 Rongshan Road, Tiangongdian Subdistrict, Liangjiang New Area, Chongqing, China

Customer Support Email: service@thyoriom.com

thyoriom.com is owned and operated by Chongqing Zhuolihe Information Technology Co., Ltd.

Chongqing Zhuolihe Information Technology Co., Ltd. is responsible for the operation of the THYORIOM online store, customer service, order coordination, and related e-commerce activities.

Thank you for choosing THYORIOM.